Fix payment issues, such as declined or incomplete transactions

If you have problems paying for Google products, you might demand to gear up a trouble with your payments profile.

Observe the issue you're experiencing below:

"Your transaction cannot be completed"

A diverseness of different situations may trigger this bulletin. Try these suggestions to resolve the effect:

  • If this bulletin is followed past instructions for submitting boosted information to us, please practise so. The other steps listed are unlikely to resolve this outcome.
  • Check whether the billing address for your payment method (such as a credit card) matches the address recorded in your Google payments center settings. If they don't match, update your accost in your Google payments center, and endeavour the transaction again.
  • Try using a Google Play gift card to complete the transaction.
  • Try using the best interface for your computing device:
    • If you're using a desktop computer, endeavour the transaction using the Google product's website.
    • If yous're using a mobile device, effort using the product's mobile app (if an app is available).
  • If you lot're using guest checkout when the error occurred:
    • Try signing in to an existing Google account and placing the social club over again.
    • Try creating a new Google account if you lot don't already have one and visiting the Google Store to try the transaction again.

"Unable to consummate transaction: Expired card"

Check to run into if your payment method is upwardly to date. If it isn't, update information technology in the Payments eye.

"Unable to complete transaction. Delight apply another form of payment."

Note: These steps also employ if you see the error bulletin "Your payment didn't go through. Please effort a dissimilar payment method or effort once more later."

Try the following:

  1. Check to see if your payment method is upwardly to date. If it isn't, update information technology in the Payments eye, then endeavor your purchase again.
  2. Brand sure you take plenty money in your account for the purchase.
  3. If you're still having problems, contact your banking company to come across if in that location's a problem with your account.
  4. Try making the purchase again with a different payment method.

"Your payment was declined due to an event with your account"

If yous see this message, it might exist because:

  • Nosotros saw a suspicious transaction on your payments contour.
  • Nosotros need a little more data to protect your account confronting fraud.
  • We need a piddling more information to comply with EU law (European customers only).

To fix the issue, try the following:

  1. Get to the Payments middle.
  2. Take activity on any errors or requests in the payments eye.
    1. You might need to verify your identity before you tin can purchase anything through your Google Business relationship.
  3. Brand certain your name, accost, and payment data are up to date.

"Unable to process payment: Low card balance"

You might not have enough funds in your account to make the payment. Bank check your account balance or contact your bank.

Ineligible or unavailable credit or debit menu

Menu is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. Yous must verify the card before you can utilize it again:

  1. Go to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Adjacent to the card that says "Verification needed," click Verifyand thenAccuse carte.
  4. Within 2 days, you'll find a temporary charge on your card statement along with an 8-digit lawmaking.
  5. To complete verification, become to pay.google.com and enter the 8-digit code.

If y'all endeavour to verify the payment method again:

  1. Ostend which card y'all want to verify.
  2. Bank check how long ago you tried to verify your card.
    • If less than ii days: Wait up to ii days.
    • If more than 2 days: Check your carte argument. You should detect a temporary accuse from Google called "GOOGLE Test," with an 8-digit code.

Card is grayed out & says "card is ineligible"

You can't use this card for this purchase. Try to make the buy again with a different card.

If the carte yous want to use isn't listed, follow the on-screen instructions to add a new card.

Closed payments contour

Learn more than about what to do if you temporarily or permanently closed your payments profile.

If you're still having trouble, contact support.

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